Refund Policy

Overview

This Refund Policy explains when ImPerfect issues refunds for orders placed at goimperfect.com. It should be read with our Delivery and Returns page.

If something is not right with your order, email hello@goimperfect.com or use our Contact page. We will work with you to make it right.

When we refund

We issue a refund when:

You return an eligible item in line with this policy and we receive it
An item arrives damaged, defective, or different from what you ordered, and we agree a refund rather than a replacement
We cannot fulfil an item and cancel it from your order

Eligible returns

Unopened products in original packaging, unused and in a resaleable condition, may be returned for a refund. Please contact us within 14 days of delivery so we can arrange this.

Because our products are personal-care and hygiene items, opened, used, or unpackaged pads and liners cannot be returned or refunded, except where the product is defective or we sent the wrong item.

Some items may be marked as final sale before you buy. Final-sale items are not eligible for refund unless they are defective or we sent the wrong item.

How refunds are paid

Approved refunds are returned to the original payment method. Shipping charges are refunded only if we made an error, or if the item was damaged, defective, or incorrectly sent.

We aim to process approved refunds promptly after we confirm the return or the issue. The time it takes to appear on your statement depends on your bank or payment provider.