Delivery and Returns

Delivery

We ship ImPerfect orders from Kuwait to destinations shown at checkout. Available countries can change. If we cannot deliver to your address, checkout will not complete the order.

Shipping costs are calculated at checkout based on destination, order size, and the options offered for your address. The amount is shown before you pay.

Delivery times vary by destination and carrier. Once your order is dispatched, we will send tracking details to the email used at checkout where the carrier provides them.

Please make sure your shipping address and contact details are correct. We are not responsible for delays or failed delivery caused by an incomplete or incorrect address, or if no one is available to receive the parcel where a signature or collection is required.

Missing, delayed, or damaged parcels

If your order has not arrived within a reasonable time after dispatch, arrives damaged, or is missing items, email hello@goimperfect.com or use our Contact page with your order number. We will look into it with the carrier and help resolve it.

Returns

We want you to be happy with your order. If you are not, contact us and we will work with you.

To request a return, contact us within 14 days of delivery. We will confirm whether the item is eligible and how to send it back.

Unopened products in original packaging, unused and in a resaleable condition, may be returned
Opened, used, or unpackaged pads and liners cannot be returned, because they are personal-care and hygiene products
Defective items, or items we sent in error, should be reported to us so we can replace or refund them
Items marked as final sale before purchase cannot be returned unless they are defective or we sent the wrong item

Please do not send a return until we have confirmed it. Return shipping is your responsibility unless we made an error or the item is damaged or defective.