Privacy Policy

Who we are

This Privacy Policy explains how My Sticky Company, trading as ImPerfect ("ImPerfect", "we", "us"), collects and uses personal information when you visit goimperfect.com or buy from our store.

We are based in Kuwait. Our address is Mazaya Tower, Mirqab, Kuwait City, Al Asimah 13036, Kuwait.

If you have questions about this policy, email hello@goimperfect.com or use our Contact page.

Information we collect

We may collect:

Identity and contact details you give us, such as name, email, phone number, and shipping address
Order and payment details needed to complete a purchase (payment card data is processed by Shopify and our payment providers; we do not store full card numbers)
Account details if you create a customer account
Messages you send through our contact form or email
Newsletter sign-up details, if you choose to subscribe
Technical information such as IP address, browser type, device, and pages visited, including through cookies

How we use your information

We use this information to:

Process, fulfil, and deliver orders
Communicate about your order, returns, or questions
Create and manage your account
Send marketing emails only if you have opted in (you can unsubscribe at any time)
Improve our website and prevent fraud or misuse
Meet legal, tax, and accounting requirements

Sharing your information

We share personal information only as needed to run the store, including with:

Shopify, which hosts our store and checkout
Payment providers that process your payment
Shipping and fulfilment partners that deliver your order
Service providers who help with email, analytics, or customer support

We do not sell your personal information. We may disclose information if required by law or to protect our rights, customers, or the public.

Cookies

Our site uses cookies and similar technologies to keep your cart, remember preferences, understand how the site is used, and support checkout. You can control cookies in your browser. Blocking some cookies may affect how the site works.

How long we keep information

We keep order and customer records for as long as needed to fulfil the purpose collected, including legal, tax, and dispute-resolution requirements, then delete or anonymise them where we no longer need them.

Your choices

You may ask us to access, correct, or delete personal information we hold about you, or to stop marketing emails. Some records must be kept for legal reasons. To make a request, email hello@goimperfect.com.